Our company attaches great importance to the privacy of the personal data of our customers and website visitors. This Privacy Policy explains for what purposes the personal data we collect within the scope of our logistics and transportation services are processed, how they are protected, and what your rights are. By using our website, you are deemed to have accepted the principles set out in this policy.
1. Data Controller
In accordance with the Turkish Personal Data Protection Law No. 6698 (“KVKK”), your personal data are processed by our company as the data controller within the scope described below. This policy applies to all our digital channels and the logistics services we provide.
2. Personal Data We Collect
In order to provide our services, we may collect personal data in the following categories:
- Identity and contact information: Name and surname, title, phone number, email and address.
- Shipment and delivery information: Consignee/shipper details, delivery addresses and shipment content details.
- Billing and payment information: Tax/billing details and records relating to payment transactions.
- Technical data: IP address, browser type, pages visited and usage data collected through cookies.
3. Purposes of Processing Personal Data
We process the personal data we collect for the following purposes:
- Planning and carrying out transportation, warehousing, customs and distribution services.
- Providing shipment tracking and managing delivery processes.
- Carrying out quotation, contract and invoicing processes.
- Responding to your requests, questions and complaints and providing customer support.
- Fulfilling our legal obligations and improving our service quality.
4. Sharing of Data
Your personal data may be shared, to the extent required by the service, with our business partners, transport and customs agents, suppliers and legally authorized public institutions and organizations. Your data are not sold or transferred to third parties for marketing purposes without your explicit consent or a legal obligation.
5. Data Retention and Security
Your personal data are retained for as long as required by the purposes of processing and for the retention periods stipulated in the relevant legislation. Administrative and technical security measures (including access controls, secure infrastructure and encryption) are applied to protect your data against unauthorized access, loss and misuse.
6. Cookies
Our website uses cookies to improve the user experience and analyze site traffic. You can manage or disable cookies through your browser settings. However, disabling some cookies may affect certain functions of the site.
7. Your Rights under the KVKK
Pursuant to Article 11 of the KVKK, you have the following rights regarding your personal data:
- To learn whether your personal data are being processed and to request information about it.
- To learn the purpose of processing and whether the data are used in line with that purpose.
- To request the correction of incomplete or incorrectly processed data.
- To request the deletion or destruction of your data where the legal conditions are met.
- To claim compensation for damages arising from unlawful processing.
8. Changes to This Policy
This Privacy Policy may be revised from time to time in line with legal regulations and updates to our services. The current policy will always be published on this page. Continuing to use our site after the changes take effect means that you accept the current policy.
Do you have any questions?
You can contact us with your requests and questions regarding the processing of your personal data.